Collection questions
Prepare access and know what evidence you should receive at pickup.
What to know
Confirm the appointment window, location, collector and contact person. Explain stairs, lift access, security gates or parking restrictions in advance. A requested date remains a preference until the operator confirms it.
A practical next step
If collection is missed, keep the box secure and contact the provider with the booking reference and agreed window. Request a new arrangement and confirmation of any price or schedule effect. Do not hand it to an unverified substitute collector.