A clearer journey for every box.
You should know how your box will be collected, who will handle it and what happens next.
Clear information
Before you book, we want you to see the box options, total price, collection coverage and delivery conditions together. If a charge or limitation applies, it should be explained before you commit.
Documented handovers
We’re designing the service around an individual reference for each box and a record when it changes hands. A collection receipt, payment acknowledgment and invoice serve different purposes. Each should be easy to identify.
Useful updates
Our aim is to show meaningful shipment events and explain what comes next. Estimates should be labelled as estimates. When a plan changes, customers deserve a straightforward update.
People you can reach
We’re preparing a support process with clear ownership of questions and complaints. We will publish confirmed contact channels and service hours before taking bookings.
These are the standards we are building toward. We have not yet launched the shipping service.