Make the first handover count
Prepare the address, access and box records before the collector arrives.
Confirm the actual window
A preferred day is not a confirmed appointment. Agree a collection window, the responsible collector and what happens if access or timing changes. TulayBox collection appointments are not open yet.
Explain access beforehand
Include the floor, lift access, gate or reception rules and a reachable contact. Agree whether handover is at the unit, building entrance or another point. Do not leave a box unattended unless the agreed service specifically permits and records that arrangement.
Get the receipt
Match every carton to its own reference. Ask the collector to acknowledge the number of boxes and visible condition. Keep photographs from before collection and retain the handover receipt separately from your payment proof.