Delivery questions

Keep the address current and agree who can receive the box.

What to know

Check the full recipient name, active phone number, barangay, municipality or city, province and postcode. Ask whether the endpoint is the home, a depot or another location. Any agreed alternative should be recorded before shipping.

A practical next step

At handover, compare the box reference and record visible damage where possible. If delivery cannot be completed, ask who will arrange another attempt and whether charges or storage conditions apply under the actual contract.