If a box is lost or damaged
Preserve the record, report the facts promptly and identify the responsible process.
What to know
Keep the box reference, contents list, receipts, photographs and handover records. If delivered with damage, preserve the carton and packaging. Describe what you can see and when you discovered it; avoid guessing the cause or discarding evidence.
A practical next step
Notify the provider through its verified channel and check the actual reporting deadlines. If there is an insurance policy, check whether the insurer also needs a separate notification. Keep each case number and ask for the next update in writing.