Receipts and invoices
Different documents establish the booking, payment, tax transaction and physical handover.
What to know
Keep the supplier’s booking confirmation and verified payment acknowledgment. Ask for the appropriate invoice from the entity making the supply. A branded receipt should state its purpose rather than being presented as a substitute for every transaction document.
A practical next step
For collection, record the actual number of boxes and individual references. If a document is missing or inaccurate, specify which one, quote the booking reference and explain the correction. Avoid sending unnecessary financial or identity documents in the initial message.